Terms and conditions

General short-term rental agreement:

We highly recommend you read and observe the terms and the conditions of the rental carefully, as well as the terms and the conditions for booking and payment. If you do not observe the terms and the conditions, you may lose your right to rental property, without being released from your obligation to pay to Lozenets Luxury Villas operated by Tarfa Villas Ltd. The tenant declares that he/she has read and understood the current terms and conditions of the rental agreement when making payment to Tarfa Villas Ltd. The current terms of rental apply to those rental agreements made through the website lozenetsvillas.com and are between the tenant and the owner of the holiday home.

1. Number of guests:

The holiday home must not be occupied by more people than the number stated at the time of booking and should not exceed the number stated as maximum capacity on the website. The number of the occupants will be equivalent to the number of regular beds in each property.

2. Arrival and departure time at the holiday home:

The check-in time on the arrival date is 16:00 local time and the check-out time at departure date is 11:00 local time. No refund of rental can be given for delayed arrival or early departure.

3. Cleaning, towels, and linen:

Cleaning of the property, change of the bed linen and bath towels and is held on a weekly basis. If tenants require additional cleaning of the property, this could be arranged for additional payment according to the property type and size. Towels and linen are provided in all villas including beach and pool side towels.

4. Transfers:

Transfers could be arranged from Bourgas airport at an additional price. The transfers are provided by us or a third party depending on the group size and arrival time. It is the tenant’s liability to provide full and correct flight information, so that a proper transfer to be arranged by the rental company.

5. Rental Prices:

Rental prices are fixed at the time of booking and can’t be increased by the owner or by the rental agency once the booking deposit has been received. Unless quoted otherwise, the rental basis is per property in: BGN, EURO or GBP. Payment is usually accepted in the quoted currency unless the currency and the amount is specifically agreed.

6. Confirmation of your booking:

Lozenets Luxury Villas will confirm your booking by e-mailing you the name of the property, the exact dates of arrival and departure for the chosen property, the total rental rate of the property, the payment information for securing the booking, the balance amount, and the possible ways of payment, specifying as well the expire date of the provisional booking. The provisional booking is valid for 3 working days and during this period, Lozenets Luxury Villas does not have the right to offer the property and the weeks of your vacation to any other clients. Lozenets Luxury Villas will not be liable for spam filters or other problems in your email program resulting in non-delivery of our email messages. After receiving the booking payment, your provisional reservation becomes automatically confirmed and within 24 hours you will receive by email the booking receipt with all complete information for your stay. It is essential that you check all the details shown on your booking receipt for accuracy. After the expiry date of the provisional booking, and if Lozenets Luxury Villas does not have the payment confirmation for the booking amount, we keep the right to offer the property to any other potential client, without notification.

7. Paying the balance:

The balance for the stay must be paid at least 6 weeks prior to your arrival date. If the balance is not paid in time, we reserve the right to cancel these arrangements and apply the cancellation charges set out in paragraph 8.

8. Cancellations and amendments made by the rental clients:

If you wish to change any of the rental arrangements, we will do our utmost to make the changes, in case the notification is received in writing at our offices or by e-mail, from the contact person of the group. The following alterations can be made without penalties: change of the number of the tenants, names, arrival, and departure times, prolonging the stay, if possible.

If you want to change the dates and make the stay shorter than that agreed or to change the property you have booked, we will reserve the right to treat this as a cancellation and impose the relevant cancellation charges. Alterations cannot be made within 6 weeks prior to arrival date and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges.

The contact person of the group may cancel the booking at any time in writing only. Cancellation takes effect from the date we receive your letter or e-mail. If you must cancel your booking, we will apply the following scale of cancellation charges to the rental amount.

  • More than 42 days prior to arrival – 100 % of the booking deposit only.
  • 41 – 15 days 70% of the total rental price.
  • 14 days before arrival date or later – 100% of the total rental price.

9. Cancellations, alterations, and amendments – made by the owner:

Since we plan our rental program months in advance before the season starts it’s not likely the owner of property to make amendments. In rare cases there might be circumstances such as serious technical issues at the house that cannot be resolved before your arrival. In such cases we reserve the right to make changes or in very rare cases to cancel the booking made by you. If we cancel your accommodation booking or make a major change, tenants are free to:

  • accept the new accommodation arrangements offered of equal quality level rental home and the equal rental price at no additional charges
  • cancel your booking and receive a full refund of all rental monies paid

10. Responsibilities of the tenants:

In accepting the property keys, the tenants undertake to be responsible on behalf of the owners to take care of the property, to observe the property rules (please check below the property rules) and the public peace policy in Bulgaria. If you appear likely to cause a disturbance to others or damage to property, we may terminate your holiday arrangements. We will not be liable to make alternative arrangements for other accommodation, to cover any costs which you may incur or to make any refunds.

11. Responsibilities of the owners:

Management services such as maid service, pool and garden maintenance, property repairs, are provided by third party suppliers, contracted directly by the owners. It is the responsibility of the tenant to inform Lozenets Luxury Villas immediately of any fault, after becoming aware of it. The tenant is obliged to give the owner’s representative reasonable time to correct and/or repair the fault. Lozenets Luxury Villas could not be held responsible if the tenant leaves the property, without informing Lozenets Luxury Villas of any fault and/or without giving the reasonable time to repair the fault.
Lozenets Luxury Villas is not liable for any changes which do not affect the holiday home directly – such as fishing rights, swimming possibilities at the beach, closing roads, shops, bus stops, restaurants, public facilities, etc.

Lozenets Luxury Villas is not liable for changes of the weather conditions, which may reduce the enjoyment of your holiday.

Lozenets Luxury Villas and the property owners cannot be held responsible or liable for regional water and electricity supply problems which are beyond their control, or any failure or breakdown of any of the holiday home installations/ mechanical equipment, for blocking of drains and sewage system or for the presence of insects or other pests, but shall use our best endeavors to arrange prompt repairs and to provide full assistance with solving the problem.

Neither Lozenets Luxury Villas nor the property owners shall be liable for any direct or indirect damages, accidents that may arise as a consequence of the use by the client of the property or the property swimming pool, including damages and losses because of fires, robbery or criminal behavior.

12. Bulgarian legal system:

In case of legal claims, the venue is Sofia, Bulgaria.

Property and area information:

Dear clients, the following additional information about the general property and area conditions gives you more details and we do highly recommend you read all through carefully before booking. A copy of these you will find in the rental property upon arrival.

1. Air conditioning:

Всички вили са с климатик, стенен в спални и всекидневна. Всички вили са с климатик, апартаментите са стенни в спални и всекидневна. Когато сте извън имота, моля, уверете се, че сте обърнали всички единици, преди да напуснете.

2. Arrival time:

Usually, guests will not be allowed to enter the holiday home until 16:00 o’clock local time on the arrival date. If you arrive earlier, you may be allowed to leave your luggage only and will be asked to have breakfast / lunch somewhere nearby until the property is cleaned. Clients will not be allowed to check in before the holiday home is fully prepared by the cleaners.

3. Cars:

All villas have at least one free parking place on their property. If your group has more than one car, please check in advance the possibilities for parking and instructions given by Lozenets Luxury Villas.

4. Cleaning:

Properties are cleaned once a week. Mid-stay cleaning includes bathrooms, property floors, change of the bed linen and bath towels. The kitchen and kitchen appliances will not be cleaned during the mid-stay visit and washing-up is never done. Where is stated „weekly cleaning “, this means you will receive a mid-stay cleaning on a two-week holiday (on the 7-th day of your stay, and on the 14-th, if you book for 3 weeks), but not on a week stay, because the property has been already prepared for your arrival. On your departure, we expect clients to leave the property in a similar condition to that in which it was found – please make sure that you have:

  • washed up and put away all crockery and have cleaned the dishwasher filter if applicable
  • put everything back where you found it
  • do not leave cushions and sunbed mattresses outside where they can become wet from rain or watering system
  • thrown away all the garbage from the property to the public disposal points

If your property has not been left in a reasonable state of cleanliness, extra charges may be levied.

5. Creepy crawlies:

Our properties are in a rural green area and you might be visited by creatures living nearby. Ants are attracted by food left around, so it is in your own interest to keep your property as clean as possible.

6. Departure time:

All properties must be vacated by 11:00 am on the day of your departure. This is to allow time for it to be prepared for the next guests. When possible, we will ensure your later check out, but only after checking with your villa manager on spot.

7. Gardens:

All villas have gardens with BBQ-s outside. Garden table and chairs for outside dining. Lounges might be less than the capacity of the property and these do not always have cushions or mattresses. If mattresses are provided, please have in mind to cover them with pool or beach towels when using. Please do not leave lounge bed with cushions where watering system can make them wet. A gardener may visit your property to attend the garden once a week – please allow him access as it is for your and future guests’ benefit.

8. Gas for BBQs:

If your gas bottle is depleted, please inform your villa manager and it will be replaced by a full one.

9. Hazards:

Where possible all potential hazards will be indicated in the description or in the property. It is understood that where any such indication or warning is given, it is your responsibility to exercise all due care and attention towards all members of your group. It is also understood that obvious hazards such as pool, open well, access to main road etc. will incur the same responsibility on your part, whether a warning is stated in the description or in the property.

10. Heating:

All villas are equipped with air conditioners that have the heating option for the start and end of summer season when it could be needed.

11. Help:

If you encounter any problems with your holiday property, you should contact the villa manager in the first instance.

12. Highchairs:

A highchair can be provided in the property free of charge. Please inform Lozents Villas in advance if you would like to use one. Tenants accept them at their own risk as these might not cover your national safety standards.

13. Insurance:

We do highly recommend that you take personal travel insurance, and you must ensure, that all members of your group are covered for any accidental damage or personal liability during your stay. We strongly recommend you have both personal and car breakdown insurance, if taking your own car.

14. Keyholders:

All villas are equipped with self-check-in boxes where you will find your keys. This gives you flexibility to check-in any time after the official arrival time at 4pm. Code for the safety box will be given to you prior arrival.

15. Party numbers:

It is essential that you advise us of the exact numbers in your party – separated by adults, children (2 – 12 years) and infants (up to 2 years), prior to your arrival. If you do not do this, the property will not be properly prepared for your party. We reserve the right to refuse admission if more people than advised occupy the property. Parking caravans in the garden to increase the numbers over the maximum allowed is strictly forbidden.

16. Pets:

Pets are allowed after written confirmation from the villa owners.

17. Privacy:

Some properties are in villa areas and border with neighbors. Therefore, it is not possible to guarantee absolute privacy in your accommodation all the time. You also need to consider the public policy in the country for not disturbing your neighbors with loud activities.

18. Rubbish:

You will be required to take your rubbish each second day to a nearby collection point. It is required to be done not only to reduce the risk of unpleasant smells, but also removes the risk of insect infestation. Please, do not forget to take the rubbish on your departure date.

19. Safety:

We make every effort to ensure that your property is safe, but you must take responsibility for your own safety and the safety of everyone at your party, whilst on holiday. On arrival, please familiarize yourself with the property and the grounds. Make children aware of hazards, such as drops, balconies and especially the swimming pool. The pools are 140sm deep. Private swimming pools are never big or deep enough for diving. On the property, make children aware of hazards such as balconies, open stairs, hidden steps etc. Never let children climb on balcony railings or walls and keep windows and doors opening to balconies closed when not being used. Please, observe the same level of property security as you would at home – always lock the doors and the windows, keep the entrance door locked when you are in the house or by the pool.

20. Swimming pools:

It is important to familiarize yourself and your party with the swimming pool before you use it. Diving is strictly forbidden in all pools in private villas, as pools are rarely big or deep enough. Swimming pools are carefully maintained by a pool company (or by the property representatives) once a week. Please, check with your property manager on your arrival which are the visits days of the pool company. Clients are recommended to use nets to skim the pool in the meantime. Although properly maintained, certain climatic conditions (heavy rain, storm etc) can affect the balance and cause a pool to turn cloudy. If so, please let the property manager know immediately and adjustments will be made, although water can sometimes a day to turn blue again. This is beyond anybody’s control and no compensation will be paid. Please, be aware that because of the weather specific of the country pools are open from mid-April until late September. It might be possible the pool not to be available in the low or off seasons months.

21. TVs:

All villas are equipped with 65 inches TVs in living area and additional TV sets in some of the bedrooms. Cable TV is provided, but this may not mean that all channels you are used to are available. Please, do not expect the full digital range.

22. Washing machines and dishwashers:

Please follow the instructions for using these where available. You might be liable for any damage caused by misuse of any such appliances. Appropriate detergents for use of these appliances will be available upon arrival. In case you need more you can buy from local stores.

23. WCs:

You should not throw in the toilet anything different than a normal quantity of toilet paper. Blockages are very inconvenient and expensive to clear. You may be charged if a specialist must be called, as this would not be considered accidental damage.

Property rules in short:

  • The gardener and the pool man visit once a week by schedule each property.
  • The property is cleaned; bed linen and bath towels are provided at the beginning of your stay. For reservations of more 8 days or more, a mid-stay cleaning will be organized. If something additional is not arranged in advance, cleaning starts between 10:30 – 11:30.
  • Due to sanitary reasons, we highly recommend you to place the garbage, collected in the house into the public containers each second day. Please, ask the Property Manager for the closest one to the holiday home.
  • Lessen your “carbon footprint”. Please make sure that all the air-conditioners are turned off, while you are not in the house/apartment.
  • Please do not to take objects out of the villa and remember that you are responsible for any damaged or lost goods, damage to the property or damage to anything else related to the property. Guests are liable for the actions of other people, including any guests or visitors you might have, within the house. We remind you that moving the house furniture from room to room may cause damage and it is highly recommended not to be done.
  • Faults that are found during your holiday are to be reported to your Property Manager as soon as possible. You will have the full support of your Property Manager to fix these faults as soon as practically possible.
  • We offer 24-hours assistance to our guests, but please, use the 24-hours line during the hours 22:00 until 07:00 only in case of emergency.
  • Please, keep the property tidy during your holiday and make sure that at the end of your vacation you leave the home in similar condition to that in which it was found.
  • Smoking is tolerated in the outside areas – balconies, garden, around the pool, etc.
  • Please note, that you should be extremely careful with glassed around the pool. In case glass has been broken in or around the pool, this should be reported to the villa manager, so that measures can be taken for everyone’s safety.
  • Please be aware of the public peace policy in Bulgaria – during the hours 14:00 – 16:00 and 22:00 -08:00 any party or loud activities might not be tolerated by your neighbors. During these hours, any people disturbed by noisy entertainments are free to call the local police for assistance.
  • Please have in mind the holiday home is at your disposal only until 11:00 am on the day of your departure. Late check-put is possible only if there are no guests arriving on the same day and after written confirmation from Lozenets Luxury Villas.